Talking to a person

In the chat, press 💬 Talk to a person instead. Your request goes to the team's chat inbox. When the assistant is switched off there is no button to press: what you write goes straight to the team.

• If someone from the team is around, the chat says they will answer shortly. If nobody is, it shows the team's away message instead. Your message is kept, and they answer when they are back.
• While you wait, the chat shows Waiting for a support agent to join…. You can keep typing: your messages are kept for them.
• When someone joins, the chat says so, and their replies are marked Agent. While the chat is closed, a red number on the chat button counts the replies you have not read yet.
• You can leave the page: the conversation stays open in that browser, and you can come back to it.
• When the team ends the conversation, the chat says This conversation has ended. A conversation that has gone quiet is also closed after a while, but not while you are still waiting for someone to join. Press Start a new conversation to begin another.

For anything that can wait, you can also write to the team by email: see Contacting the team.